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What if my top is larger than my waist?
We prepared for this! Refer to our size chart found on our sizing page.

Are the ingredients in Thermo cream and firming coffee butter natural?
Both creams are non-GMO, chemical free, cruelty free and do not contain any fragrances, parabens or synthetic preservatives. Fragrance comes from natural ingredients and essential oils.

How do I store my thermo cream and firming coffee butter?
Store in a cool dry place. Creams melt on skin contact and will melt when outside temperatures are over 76 degrees. Rule of thumb is to store creations out of direct light and where they will not be subjected to direct sunlight. Butter can melt easily in the summer heat and when left in places like cars and backpacks, they are often subject to warmer temperatures. Shipping during high temp months can also alter how creams arrive so if melted on arrival place in freezer tightly sealed for 20 mins. Product should be used within 6-8 months from date of purchase.

How long does it take to see results?
Real results take time and don't happen overnight. Our creams and garments will give you results with patient, consistent usage. Most clients start seeing initial improvements within 30 days of twice daily usage of creams and 6-8 hours of training with garments. We always recommend taking before photos to help track your results. We do recommend a diet low in sugar, carbs, processed foods, MSG, high fructose corn syrup along with regular exercise to help achieve maximum benefits. Wellness is key to achieving real results, And while our formula is excellent, you'll get the best results with a regimen of proper diet, exercise, and usage of this product. Be patient and persistent and you will see results.

How do I wash the waist trainer and thermo vest?
Hand wash. We recommend soaking it for about 15-30min in cold water with gentle detergent and/or baking soda, lightly scrubbing with hands or sponge and then hang-drying your garment.

What is the shelf life of the thermo cream and firming coffee butter?
The creams are made to order with no synthetic preservatives so we recommend usage within 6-8 months of opening. 

At Natural Contours all of our natural creams— for hygiene reasons are nonrefundable and we can not accept returns or exchanges on our products. 
Garments may be exchanged within less than 7 days of purchase.  For this reason, we strongly encourage you to carefully review the sizing chart. Please order your waist trainer according to the chart measurement and notes. If you are in between sizes, we encourage you to order the next size up.
Example: If you have measured your waist and your measurements have indicated that you’re between a Medium and a size Large, we recommend you order the size Large. 
There is no warranty on any of our products. The durability of our waist trainers differs from person to person and depends on usage and product care.

All product (see natural creams) sales are final. For external use only. Do not use on broken or damaged skin. When using this product, keep out of eyes. Stop and ask a doctor if a rash occurs. Keep out of the reach of children. If swallowed, get medical help or contact a Poison Control Center right away.

Shipping carrier: USPS
Shipping method: 2 day priority mail
Shipping insurance: Is added to all packages
The Thermo cream and coffee firming butter are made to order and we keep a very small inventory. The vitality of the freshly made products is one of their unique features and gives the superior results. 
When a customer places an order, we might not have one or more items in stock, which could delay shipping.  Generally it can take between 3-5 days to process an order though we aim to get an order out the door within 1-2 days of receiving it. 
The thermo cream and firming coffee butter are heat sensitive so even though we ship 2 day priority during high temperature months, products can melt during shipment. We ask that once customers receive their shipment during the high temp months that they place in the freezer for 30 mins before opening.
Email us at naturalcontourwraps@gmail.com